Payment
Online reservations: payment can only be made by credit card. Your credit card will be charged for the full amount of the booking when the booking is confirmed.
Rent directly at the counter: payment can be made by credit card, cash, check.

Cancellation of car hire
If the local car hire station is unable to complete the rental contract (due to bankruptcy or insolvency, etc.) Policardo is then exempt from its contractual obligations. Policardo reserves the right to withdraw from a reservation inside of 7 days of the reservation confirmation should the local hire car station turn down the rental of the vehicle. Policardo would in this case contact the customer immediately by Fax, E-mail or letter.  Should your payment already be completed, it will be fully reimbursed.

Obligation of the client
It is the obligation of every Policardo customer to have a working and operational Email account. This account must be able to receive emails as well as PDF attachments, such as the voucher. It is the responsibility of the customer to check this account regularly, and take into account the emails from Policardo. Customers must provide their correct email address to Policardo. Policardo is not responsible for any damages or costs that may occur due to a lack of action on the part of the customer who has not taken into account a Policardo email. Your E-mail account capacity remains your sole responsibility.

Online or Hotline Reservation
Policardo car hire can be reserved on our website or over the phone at our friendly Customer Service Centre. After making a reservation, the customer will receive an automatic summary and, ONCE THE AVAILABILITY FOR YOUR REQUEST HAS BEEN CHECKED, a voucher by fax, or email. The voucher confirms the reservation if paid within three days of receipt and is to be presented to the local car hire station, who is responsible for providing the vehicle to you.

Reservation by vehicle group
It is not possible when booking to specify a specific car model or colour. The reservation is made by vehicle group based on size, performance or type. If, however, you wish to reserve a certain model, we will try to make this model available. If a vehicle in the agreed group is not available at the time of collection, a vehicle from a higher group will be provided at no extra cost.

Cancellation of the reservation
It is possible to cancel your booking with Policardo at any time up to 10 days before the date and time of your pick-up. Please call our hotline number +39 0923 912844. Customers remain liable to pay the full rental price for cancellations made within 10 days before the start of the reserved rental period or upon failing to pick up the vehicle (no show). This also includes cases, in which the customer does not comply with the rental conditions of the local car rental agency. When booking via partner websites or comparison websites, with which Policardo offers are integrated or included, the cancellation policy and conditions are subject to that respective partner or comparison website. The customer is entitled to provide proof that in the event of late cancellation, the full cancellation payment has not been misemployed.

Changing your rental contract
All changes to a reservation require confirmation from the local car hire agency. Please note that Policardo does not charge any fees for the changing of bookings. Changes may, however, require a new price calculation.??It is not generally possible to change a reservation less than 10 days before the agreed collection date. We will, however, endeavour to process any amendments you may make, subject to availability. You can extend your reservation by contacting our call centre at least 24 hours before the end of the agreed rental period. The local car hire agency is entitled to charge their own rates. Please inform us immediately of any alterations that directly affect the planned collection of the rented vehicle, e.g. change of arrival time at the collection point. Any modifications regarding changing your car hire agency are not possible.

Rental Contract
The rental contract is concluded locally between the client and the local car hire agency and is  subject to their local terms and conditions. Please read the rental agreement carefully and keep a copy for reference.

Rental Period
The vehicle can only be rented for complete days. A rental day corresponds to a 24 hour time period that begins once the rental vehicle is collected. Please note: Vehicles must be returned no later than the time stated in the contract. Please note: a one hour delay will be charged one full rental day and the additional time will be charged at a rate set by the local car hire agency and not at the special rate the booking was originally based upon. If you wish to extend your reservation, please refer to clause 10. Please note that no refunds are given for the early return or late pick-up of any vehicle.

Vehicle Collection
The rented vehicle is usually collected from your destination airport or alternatively from a collection point where a free shuttle service takes the customer from the airport to the collection point. If hotel delivery is possible or has been pre-agreed, there may be additional charges, depending on the terms and conditions of the local car hire agency.

Non-Collection/ Late Collection of the Vehicle
Please contact Policardo and the local rental company as soon as possible if there are any last minute occurances that may delay the pick up of your vehicle (e.g. flight delay, strike, natural catastrophe). Please Note: Should the vehicle not be picked up on the date and time stipulated, the availability of the vehicle cannot be guaranteed as the local car rental agency has the right to otherwise reserve the vehicle for hire.  In this case there is no right to a refund of the cost of the car rental. The customer is entitled to provide proof that in the event of a non-collection, the full amount of the payment has not been misemployed.

Repairs
In the event of an accident or breakdown, please inform the local car hire agency immediately. Repairs should never be made to the rental vehicle without permission.

Accessories
Additional accessories such as child safety seats, snow chains etc. are available, at extra charge, from many local car hire agencies.

Driving Licence and Passport/ Identity Card
Please note local requirements. Normally the driver and any additional drivers should have held a driving licence Type 3 (Type B EU standard) for at least one year. In Italy, drivers are required to have held a valid driving licence for at least one year. A valid passport or identity card must be presented when collecting the vehicle.
PLEASE NOTE: Some local car hire agencies only allow an additional driver to be included on the payment of a surcharge.

Minimum and Maximum Age
Some local car hire agencies set a minimum and maximum age for all first and additional drivers. Please read carefully the notices about this in the Terms of Hire when selecting a vehicle and on your voucher.
 

Deposit
All local car rental agencies have the right to demand a deposit. Therefore, a credit card issued under the name of the driver is obligatory. Debit cards (e.g. Visa Electron) are not accepted by the local hire car companies. Please follow the advice given on your voucher and the advice under the hire conditions of the vehicle that you have selected.

Refuelling
There are three different types of fuel policies: Empty to Empty - the fuel tank is empty when the car is collected and is to be returned empty. Full to Full - the tank is full when the car is collected and is to be returned full.?Full to Empty - the tank is full when the car is collected and is to be returned empty. In this case the full tank of fuel must be paid for in advance upon collection.??Please note which of the above options is quoted in your contract with the local car rental agency in order to avoid any extra costs. Please note which of the above options is quoted in your car hire agency rental contact in order to avoid any extra costs.

Third Party Vehicle Insurance
Please note that the third party insurance provided by many local car hire agencies has a limit on the indemnity. You can find a non-binding list of the indemnity limit offered by car hire companies in different countries online and available to download in paragraph A of the terms and conditions in the Service section of the website. Please ask the local car hire companies for their current indemnity limit. In the event of a claim where the amount of damage and/or loss (in respect of persons and property) exceeds the indemnity limit, the amount in excess of the limit is not covered. It is recommended that additional coverage with a higher indemnity limit is taken out with the local car hire company. Please note that the relevant indemnity limits information related to your booking is listed on your voucher. Please note: The third party insurance does not cover any damage to the rented vehicle. The coverage is also no longer valid, if the driver was under the influence of alcohol, drugs or medication rendering him/her unfit to drive. In the event of damage, the claimant must report the incident immediately, at the latest on the following day, to ensure that the coverage cover is not invalidated. The address to contact can be found in the coverage documentation.

What to do in the event of loss and/or damage
If you are injured or the vehicle is stolen you must immediately contact the local car hire company and when you return the rental car, make sure that you receive a damage report both signed by yourself and the local car rental agency.

Additional Coverage
Most local car hire agencies offer additional coverage packages. The prices and terms of these additional coverage packages should be requested directly from the local car hire agency.